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Trellivo

Legal — SMS consent evidence

SMS Consent Evidence

Last updated: September 2026

This page documents how consumers opt in to text messages sent through the Trellivo platform (operated by Cornerstone BC, Inc. d/b/a Trellivo) on behalf of local service businesses. All three paths are customer-initiated. Consent is optional and is not a condition of purchase. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.

Path 1 — Website form

Below the phone field on https://trellivo.app/contact is a checkbox that is unchecked by default:

This form goes straight into our own CRM — the same one we’d build you. We respond within 24 hours.

Example only — this copy of the form does not submit, and nothing entered here is collected.

Each consent is recorded with a server timestamp, the disclosure text shown, IP address, and user agent.

Path 2 — Missed call

A Trellivo-powered business publishes its own phone number on its website with this disclosure directly beneath it:

[Business]

Call or text: (808) 555-0123

By calling or texting this number you agree to receive text messages from [Business] about your request. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.

Voicemail greeting (script)

Thanks for calling [Business]. We can't pick up right now. You'll get one text from us in a moment with a link to choose a time. Msg & data rates may apply. Reply STOP to opt out.

If the call is unanswered, one text is sent in reply. No further messages are sent unless the customer replies or books.

Path 3 — Inbound text

Customers who text a business first receive replies only within that conversation. Texting START to the business's number returns this confirmation:

Trellivo: You're opted in to texts from this business. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.

Opt-out and help replies

Reply STOP and the number receives:

Trellivo: You've been unsubscribed and will receive no further messages. Reply START to resubscribe.

Reply HELP and the number receives:

Trellivo: For help contact support@trellivo.app. Reply STOP to unsubscribe.

Reply START to resubscribe and the number receives:

Trellivo: You're opted in to texts from this business. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.

Disclosures

SMS Terms · Privacy Policy · Terms

Contact for SMS matters: support@trellivo.app.

We do not share mobile phone numbers or opt-in consent with third parties or affiliates for their marketing or promotional purposes.