Terms of service

Short version: plans are month-to-month and you can stop at the end of any month. Builds are half to start and half at launch, and the finished site is yours. Nobody can guarantee search rankings, and we do not.

Who we are

Trellivo is operated by Cornerstone BC, Inc. d/b/a Trellivo, a Texas corporation. Our mailing address is 5900 Balcones Drive Suite 100, Austin TX 78731.

Account eligibility

You must be at least 18 years old and legally able to enter contracts. By creating an account, you represent that the information you provide is accurate and that you have authority to bind the business you represent.

What we sell

Websites, monthly care plans, and custom software and AI tools. The pricing page on this site describes what each one includes and its starting price. Your written quote or signed agreement sets the actual scope and price, and it controls if the two differ.

Plans, billing and cancelling

Plans bill monthly in advance and run month-to-month. We invoice you directly each billing period; accepted payment methods include Stripe and other methods we agree on with you directly. Cancel before your next billing date and the plan ends at the end of the paid month. We do not pro-rate part-months.

Anything longer than month-to-month is agreed in writing, with the terms for ending it early, before you sign anything.

Applicable taxes may be added to your quote or invoice, and we’ll tell you before any tax appears on one. Texas sales tax applies where the law requires it. Prices on this site are shown before tax.

Text messaging

If we set up texting for your business, it runs on a messaging account in your name, and the provider bills you directly at their rates. Carrier rules limit how many messages can be sent and what they can say, and your texting has to follow them.

Your responsibilities

You are responsible for obtaining proper consent before texting anyone through the platform. That means: a real reason to contact them (they called you, filled out your form, or otherwise asked to hear from you), and compliance with the TCPA and carrier rules. If you text Texas consumers, you are also responsible for Texas Business & Commerce Code chapters 302 through 305, including the Texas No-Call list and, for solicitations that are not consent-based, registration with the Texas Secretary of State. The system honors STOP automatically, and you may not override it.

You are responsible for the accuracy of the content on your site and the messages you send. Do not use the platform for spam, harassment, illegal activity, or anything that would get a reasonable person’s number blocked.

Builds

Build prices are set by page count and level of polish, as shown on the pricing page. Half is due to start and half at launch.

A build includes the revision rounds described for its level of polish. Further changes are quoted before any work happens, never invoiced afterwards.

We need your content, images and access to your domain to finish. If those do not arrive, the timeline moves; we will tell you rather than let a date slide quietly.

Who owns what

You own your content, your brand, your domain and the finished website once it is paid for in full.

We keep the tooling, components and internal templates we used to build it, and we may use the same tooling for other clients. We do not reuse your copy, your images or your brand.

While we build, you give us permission to use your logo and materials for that purpose. We may show the finished site as an example of our work unless you ask us not to.

Service levels

We aim for high availability but do not offer formal SLA credits. The platform depends on third-party infrastructure (Vercel, Supabase, Twilio) and their uptime affects ours. We will communicate outages honestly and work to resolve them quickly.

What we do not promise

No agency can guarantee a search position, a number of leads, or a return on advertising spend, and anyone who does is guessing. We promise the work described and the timelines we agree, not an outcome the market controls.

Third-party platforms change their rules and their prices without asking us. When that affects your service we will tell you and adjust honestly.

Liability

If something goes wrong, our total liability is limited to the fees you paid us in the three months before the problem. We are not liable for lost profits or indirect losses. Nothing here limits liability that cannot be limited by law.

Ending the relationship

Month-to-month plans: Cancel at any time. Service ends at the end of your current billing period.

Longer agreements: If you signed one, its own cancellation terms apply.

What you keep: Your website, your domain, your DNS records, and all account credentials. We hand them over rather than hold them hostage.

Data we host for you: If any of your lead or client data is stored on systems we run, it stays available for 60 days after you cancel, and you can ask for a full export during that time. After 60 days, it is deleted.

We can end a plan with 30 days’ notice, and we will help you move your site and data somewhere else.

Governing law

These terms are governed by the law of the State of Texas, and disputes belong to the state or federal courts sitting in Travis County, Texas.

Privacy

Our Privacy Policy explains what we collect and how we use it. Our Text Message Terms cover SMS specifically.

Questions about this page: support@trellivo.app or call or text (808) 427-4024. Notices to Cornerstone BC, Inc. d/b/a Trellivo, 5900 Balcones Drive Suite 100, Austin TX 78731.